Refund Policy

Build4Better's Refund Policy

At Build4Better, we are committed to providing you with the best quality fitness products and ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a flexible return and refund policy to ensure you have a seamless shopping experience.

1. Return Eligibility

  • Time Frame: You may return any item within 30 days of the delivery date.
  • Condition: Items must be unused, unworn, and in the original packaging with all tags attached. Any product that shows signs of use, wear, or is missing its original packaging or accessories may not be eligible for a return or may incur a restocking fee.
  • Exclusions: Certain items, such as digital products, gift cards, and personalized or custom items, are non-refundable and non-returnable. Sale items are also final sale unless otherwise specified.

2. How to Initiate a Return

  • Contact Us: Please email our customer service team at info@build4bettershop.com with your order number and reason for return.
  • Approval: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number along with detailed instructions on how to send your item(s) back.
  • Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method, as Build4Better is not responsible for lost or damaged return shipments.

3. Refund Process

  • Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
  • Approval: If your return is approved, your refund will be processed within 5-7 business days.
  • Refund Method: Refunds will be issued to the original method of payment. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.

4. Exchanges

  • Process: If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item.
  • Conditions: Exchanges are subject to stock availability. If the item is out of stock, we will process a refund.

5. Damaged or Defective Items

  • Reporting: If you receive a damaged or defective item, please contact us immediately at info@build4bettershop.com with your order number and photos of the issue.
  • Resolution: We will provide a replacement or a full refund, including any applicable shipping costs, at no additional charge to you.

6. Non-Returnable Items

  • Digital products and subscriptions
  • Gift cards
  • Customized or personalized items
  • Final sale items

7. Contact Information

For any questions or concerns about your return or refund, please contact us at:

We appreciate your business and are here to support you on your fitness journey. Thank you for shopping with Build4Better!